Taro is a UX concept for a gig marketplace where people hire helpers for everyday tasks: dog walking, tutoring, home services. The challenge was designing a dashboard that handles job listings, real-time chat, offer negotiation, and reviews without overwhelming either side of the transaction.

User research

I started with five personas spanning students, freelancers, and immigrants, each with different motivations (earning, learning, or both) and different comfort levels with technology.

Understanding users

User flows

Key screens

The jobs view combines a thread list, live chat, and a detail panel for status, payment, and reviews. Hiring flows include storefront browsing, modal interactions for booking, and a dark-theme chat variant.

Interface design